TERMS OF SERVICE (EN)

1. General Provisions These Terms of Service specify the rules for the provision of passenger transport services by VITMEL (NIP: 9721329812). Placing an order is equivalent to accepting these Terms of Service.

2. Booking and Price

▪ Booking: We accept reservations via WhatsApp, e-mail, and phone.

▪ Price Guarantee: The price agreed upon during booking is fixed and final. However, we reserve the right to propose a surcharge in exceptional, unforeseen road situations (e.g., a very long detour due to a closed highway), which will only be applied with the Client's prior consent.

3. Payments Standard payment is made directly to the driver after the service is completed (in-car terminal).

▪ Prepayment: At the Client's request (e.g., to pay for the ride in advance for personal convenience or if a company is paying for a guest/employee), it is possible to settle the payment beforehand. Such payment is processed via bank transfer or a secure online payment link, which we generate upon request.

▪ Long-Distance Deposit: For trips starting outside Poznań (traveling to Poznań), a deposit (zadatek) is required. This deposit is non-refundable if the cancellation is made less than 48 hours before the scheduled pick-up.

▪ Cash: We accept payments in PLN and EUR.

▪ Cards and Mobile Payments: We accept all major cards and payment systems: Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay.

▪ We also accept contactless payments: Google Pay & Apple Pay.

4. Waiting Time

▪ Airport: We monitor your flight. The price includes 45 minutes of free waiting time from the moment the plane lands.

▪ City/Hotel: For pick-ups from an address in Poznań, the free waiting time is 20 minutes.

▪ If this time is exceeded and there is no contact with the Passenger, the driver has the right to cancel the order.

5. Cancellation Policy Standard reservation cancellation is free of charge. However, we kindly ask you to inform us immediately (via WhatsApp or e-mail) about any cancellation to respect the driver's time.

▪ An exception applies to long-distance routes secured with a deposit. Free cancellation (with a deposit refund) is only possible if the cancellation is reported at least 48 hours before the scheduled trip.

6. Passengers and Luggage

▪ Passengers: The price includes a comfortable ride for up to 4 passengers.

▪ Luggage: For 4 people, we guarantee space for 4 medium suitcases (or cabin bags).

▪ Important: In the case of 4 very large suitcases (XL size) or non-standard luggage, please consult with us in advance, as they may not fit.

▪ Children: According to regulations (taxi-type transport), children can travel in our vehicles without a child seat. This is fully legal. We do not provide child seats as a standard; however, upon the Client's request or for out-of-town trips, we can provide one. Clients are also welcome to use their own child seat/carrier in our car.

▪ Unusual Luggage: Please inform us at the time of booking if you plan to transport skis, bicycles, or large pet carriers.

7. Safety and Order

▪ A strict no-smoking policy applies in the vehicle.

▪ In the event of heavy soiling of the upholstery by a passenger, a cleaning fee will be charged (from 200 PLN).

▪ Right to Refuse: The driver has the right to refuse service (without compensation) if the Passenger is under the influence of alcohol/drugs, behaves aggressively, or poses a threat to driving safety.

8. Carrier Liability VITMEL makes every effort to fulfill orders punctually. However, the company is not responsible for delays or failure to perform the service resulting from causes beyond the carrier's control (so-called force majeure), such as: roadblocks, accidents, extreme weather conditions, or unforeseen traffic disruptions, which may result in the passenger being late for a flight/train.

9. Personal Data (GDPR) The administrator of your data is VITMEL. Your data (phone number, name) is used exclusively for the performance of the service and contact regarding the order. You have the right to access your data and request its deletion. Requests regarding the modification or deletion of data should be directed primarily to our e-mail address, while contact via WhatsApp remains an additional alternative.